Return Policy

All sales are final. We do not issue refunds once an order has been placed.

Exchange within 10 business days

If you'd like a different hero, you may return your unused plush in its original condition and packaging within 10 business days of purchase and exchange it for another Cosmic Heroes plush of equal value. One exchange per order.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, email support@cosmicheroes.shop within 14 days of delivery with your order number and a photo. We'll send a replacement at no cost to you.

How to start an exchange

• Email support@cosmicheroes.shop within 10 business days of purchase with your order number and the hero you'd like instead.
• We'll reply with return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or defective.
• Once we receive and inspect the returned plush, we'll ship your replacement hero.

Not eligible for exchange

• Requests made more than 10 business days after purchase.
• Plush that has been washed, altered, or damaged after delivery.
• Items returned without original packaging.

Cancellations

Because all sales are final, orders cannot be cancelled after checkout. If your order hasn't shipped yet, contact support@cosmicheroes.shop and we'll do our best to help — but cancellation is not guaranteed.